To fix the issue,
follow the steps below from your local desktop to clear your cache:
Clearing Java Cache
(Part 1)
1- Go to
Control Panel, the Control Panel can be accessed by searching for the control
panel using the search box at the bottom of your screen.
2-
From
the Control Panel Screen, select click the word Program.
3-
Select
Java (32-Bit).
4-
On
the general tab, under temporary internet files, click settings.
5-
Click
Delete Files
6-
Make
sure the Trace and Log Files, Cached Applications and Applets, ad Installed
Applications and Applets boxes are checked.
Then click OK
Clearing Internet
Explorer Cache (Part 2)
1- You
may also want to clear your Internet Explorer Cache. To do so, click on the gear icon on the top
right-hand corner of your browser.
2- Place
your cursor over Safety to populate a drop down box, then select Delete
Browsing History.
3- Uncheck
the box next to Preserve Favorites website data, and make sure the boxes next
to Temporary Internet files and website files and Cookies and website data are
checked. Then click delete
4- A
box will appear at the bottom of your screen confirming that your browsing
history has been deleted.
5- Log back
into the R12 Environment
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